Returns & Exchanges
At Emma®, we want you to feel completely confident in your home sanctuary, which is why we offer a 100-night risk-free trial on all our sleep products. If you are not perfectly satisfied with your purchase, we provide a streamlined return process with a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process within your 100-night trial period.
Schedule a Pickup
For large items like mattresses, we will coordinate with a local charity or recycling partner to collect the item directly from your home at no cost to you.
Pack Small Items
For accessories like pillows or protectors, simply use the original packaging and attach the prepaid shipping label provided via email.
Receive Your Refund
Once the pickup is confirmed or the returned item is received at our warehouse, your full refund will be processed within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing